Returns & Exchanges

Return Policy for Concrete Items

Thank you for choosing WaGiWorks!. We strive to provide you with high-quality products and exceptional customer service. Please review our return policy for concrete items below:

1. Eligibility for Returns:

• We accept returns for concrete items within 14days of the purchase date.
• To be eligible for a return, the concrete item must be unused, in its original condition, and in the original packaging.

2. Non-Eligible Items:

• Custom-made or personalized concrete items cannot be returned unless they arrive damaged or defective.
• Concrete items that have been used, installed, or modified are not eligible for returns.

3. Return Process: To initiate a return, please follow these steps:

• Contact our customer service team at the "Contact Us" section here on our site or email us directly a Wagiworks@gmail.com to request a return authorization.
• Provide your order number, a description of the item you wish to return, and the reason for the return.
• Once the return is approved, you will receive a return authorization code and instructions on how to proceed.

4. Shipping and Return Costs:

• If the return is due to our error, such as shipping the wrong item or a defective product, we will cover the return shipping costs.
• If the return is due to a change of mind or any other reason not caused by us, you will be responsible for the return shipping costs.
• In case of a refund, the original shipping charges (if any) are non-refundable.

5. Inspection and Refund:

• Once we receive the returned concrete item and inspect it to ensure it's in its original condition, we will process the refund.
• Refunds will be issued to the original payment method used for the purchase.
• Please allow up to 3 business days for the refund to appear in your account, depending on your bank or credit card issuer.

6. Damaged or Defective Items:

• If your concrete item arrives damaged or defective, please contact us within 7 days of receiving the product.
• Provide detailed photos of the damage or defect along with your order number.
• We will assess the situation and offer a replacement, exchange, or refund as appropriate.

7. Exchanges:

• If you wish to exchange a concrete item for a different size, color, or design, please follow the return process outlined above.
• Once the original item is received and inspected, we will initiate the exchange process.

8. Exceptions:

• Certain promotions or clearance sales may have different return policies. Please refer to the specific terms and conditions of those promotions.

9. Contact Us: If you have any questions or concerns about our return policy for concrete items, please feel free to contact our customer service team at the "Contact Us" section here on our site.

Please note that this return policy is subject to change without prior notice. It is advisable to review the policy on our website or contact us directly for the most up-to-date information before making a purchase.